Pick-up and delivery service
Your Ultimate Comfort
To our customers, we are more than just a service provider. We are part of their value chain, and we are therefore committed to successfully completing even technically complex or time-sensitive projects to their complete satisfaction. So that you can focus on your core competencies, we also handle all logistical arrangements involved in the hardening of your components. Our proven “worry-free” service package therefore includes a particularly reliable pickup and delivery service.
Our service will win you over
HTR is committed to business relationships based on partnership. For our customers, this means not only the highest quality standards in the finishing of their products, but also an comprehensive service packagethat meets all your needs. As part of our pickup and delivery service, we’ll pick up your product if you if you place your order by 3:00 p.m. as early as the next business day. Of course, we’ll take care of proper packaging and securing the item for transport. Do you need your hardened component as quickly as possible? We can make that happen, too. Book our 48-hour service now!
Reliable 48-Hour Service—Here's How It Works!
Top-Quality Components in Record Time
Speed is our strength. Upon prior arrangement, we deliver components that meet the highest quality standards within 48 hours. Most of the time, we’re even faster.
HTR relies on its own trucks and drivers
HTR currently serves approximately 1,200 active customers throughout Austria, as well as in neighboring German-speaking regions, with a focus on southern Germany. About half of these customers already use the pick-up and delivery service, in which HTR employees conveniently pick up the goods from the customer and, after performing the heat treatment, deliver them right back to the customer’s doorstep.
HTR has been providing this service for many years on a scale unprecedented in the industry. Until 2022, most of this work was handled by external service providers. In order to provide even better on-site support to our customers, HTR has decided to,
to carry out the majority of these shipments using its own vehicles and staff. The advantages are obvious—HTR maintains a strong presence with the customer, thereby ensuring that all efforts in this area truly serve to enhance customer satisfaction.
Since the first quarter of 2023, HTR has expanded its fleet from 1 small van to 10 vans, covering more than 1,000,000 km per year! Accordingly, HTR’s workforce has also grown significantly and currently stands at 70. Recruiting new drivers turned out to be less complicated than expected. For one thing, HTR was able to poach some drivers from its previous service provider; for another, the employee referral program worked exceptionally well in this case.
Your Questions, Answered
We have compiled a list of frequently asked questions to help you better understand our services.
In which areas is the pickup and delivery service available?
Our in-house transportation fleet, in cooperation with reliable logistics partners, enables daily pickups and deliveries in Austria, Bavaria, and South Tyrol.
By when must the pickup be scheduled?
To ensure pickup on the next business day, the shipment must be scheduled by 3:00 p.m.
What information does HTR need to arrange the pickup?
Please provide us with the exact pickup address and the total weight of the components to be transported.